Updated August 26, 2025

Since 2004, we have made every effort to provide quality products, dependable service, and fast delivery.
Each Wavewalk product is individually inspected before we ship it to you.
If you have any question, you’re welcome to call me directly. My name is Yoav Rosen – I invented the Wavewalk patented type of small boat, and I design the Wavewalk kayaks and boats.
You’re also welcome to email me and ask any question related to using these products and outfitting them- I’m always happy to help, and I’m also very interested to hear what you have say.

1. Ordering and Payment

Ordering 

To place your order, just send an email or a text message that says what boat or kayak model you are ordering including model, and color, to what address it needs to ship, and your phone number. Your order will be sent to production as soon as it arrives here, so no time will be lost waiting for your payment.

• 20% discount on factory pickup in Latta, SC.
• Shipping is free to most addresses between Boston MA and Houston TX.
  A shipping fee may be charged in case the delivery address is in a remote or otherwise problematic location. Get a quote on shipping –

Payment –

Personal check payable to Yoav Rosen, mailed to:

Yoav Rosen
Wavewalk
115 Terrace Avenue
Riverside, RI 02915

Cashier checks and bank checks are accepted as well. If you mail us such a check, please include the full contact info of your bank’s branch office.
Direct transfer (ACH) – Contact us for more info.
Payment by credit card as well as PayPal and other money transfer apps are not accepted.
We do not provide financing, whether directly or indirectly.

3. Cancellation of Orders Prior to Shipping

All sales are final, but you can cancel your order anytime before we ship it and get a full refund. There is no cancellation fee.

A client may not cancel their order after it was shipped.

4. Product Warranty

Wavewalk products are carefully inspected before we they ship.
Warranty covers structural defects, namely ones that can affect the boat’s performance and safety.

Wavewalk products are guaranteed for materials and workmanship quality under normal and reasonable usage conditions. Failure to follow our usage limitations and recommendations for a product automatically voids this warranty.

All shipments are fully insured.

Defects that this warranty covers include material, structural ones, namely defects that can affect the boat’s safety or performance. This warranty does not cover aesthetic blemishes, such as scratches, small dents, color specks, or any other problem that has no effect on performance.

This warranty is limited to a period of time after the purchase of the vessel, during which it is reasonable to assume that the owner of the boat would have been able to find material structural defects in it. Complaints are carefully assessed on a per case basis. Clients are advised to avoid modifying their Wavewalk kayak or boat without technical consultation.

About Scratches

Scratches occur during normal use and transportation of kayaks and small boats, including during initial shipping form the factory to the client. Scratches are usually inconsequential, and they don’t affect performance, which is why they are not included in this warranty.
In case you have any question about scratches,ures of scratches on your Wavewalk, and consult with us.

5. Home Delivery

Your kayak or boat will be shipped by freight truck from the factory in Latta SC directly to your address. You will receive tracking information and updates.

The carrier will call you to schedule the delivery with you, so that you can be there when the truck arrives, inspect the box, and sign the delivery receipt.

Curbside Delivery

Shipments include a “Curbside Delivery” service, and the driver will not deliver the boat inside your property.

Packaging

Every kayak or boat ships in a custom, heavy-duty cardboard box. Since this is the most effective means to protect a kayak in transit, it translates to better shipping rates, which helps clients save on shipments.

Once the truck arrives:

The driver will present to you a Delivery Receipt, and ask you to sign it. Make sure to inspect the box for damage before you sign it.

Note that cardboard boxes can arrive at their destination with some damage to them, and this in itself does not necessarily mean that the kayak inside is damaged in a meaningful way – Note that our warranty does not cover minor “cosmetic” damage such as scratches or dirt, since due to the extremely large size of the boxes, there is no practical way to totally prevent such cosmetic damage from occurring during transit. Warranty for the shipment covers only material, structural damage, that is perforations to the vessel’s walls.

In case you find visible damage to the box:

If you see damage to the box, please inspect it further. Look inside the box  and try to find if there is any meaningful, material, structural damage to the boat itself. Look for broken walls, I.E. perforations.

Note that perforations in Polyethylene kayaks and boats can be fixed. If you find material damage to the kayak and you’re not impressed by it, you can decide to keep it, and sign the delivery receipt.

If you’re not willing to accept the delivery, you should not sign the delivery receipt, and you should refuse the shipment. In such case, the driver must take back the kayak or boat.

In the event that you find substantial material damage to the boat and you refuse the shipment, please contact Wavewalk immediately.

In case the box does not show signs of damage:

If you inspect the box and it does not show signs of damage, sign the delivery receipt and keep a copy for your records.

After you receive the kayak or boat, you must unbox and inspect it within 24 hours. If you find substantial damage to it that you didn’t find during your first inspection, please refer to your copy of the delivery receipt and contact the carrier to schedule a time for them to come and inspect the damage. You must keep the box, and while you wait for the carrier’s inspection, please don’t try to repair or conceal the damage to it. Remember that substantial damage means broken walls, and not scratches or dirt.

Also, in such case, please notify Wavewalk ASAP.

6. Guaranteed After Sale Service and Support

For as long as you own of a Wavewalk kayak or boat, you are welcome to call or email Wavewalk and consult about any question that’s related to using, outfitting, registering, fixing, and even reselling it.

Simply, you’re important because you’re a Wavewalk client. Please don’t hesitate to ask any question – Wavewalk can probably help you, and is always happy to talk to clients.

7. Documents (MCO and BOS)

You’ll receive by mail you signed copies of a Manufacturer’s Certificate Of Origin (MCO) and Original Bill Of Sale (BOS) for your Wavewalk, free of charge. If you lose these documents, we’ll mail you new copies at no charge.
If needed, your local boat registration officers are welcome to call or email Wavewalk and verify the authenticity of the documents that you provided them. This service is offered at no charge.

8. Product Returns

If the item you receive is defective in materials or workmanship please contact us for a fix, a replacement, or a monetary settlement within 10 days.
Please do not ship any product to us without first getting our approval for doing so – Products shipped back to us without our prior authorization will not be accepted.

Return Instructions

All products must be packed in the original packaging including any parts and accessories.
Wavewalk recommends that you (1) use a carrier that offers shipment tracking for all shipments, and (2) insure your package for safe return to Wavewalk.
If you choose not to (1) use a carrier that offers tracking and (2) insure full value of the product, you will be responsible for any loss or damage to the product during transit.

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Please email support@wavewalk.com , call  774 315-6009 or text 774 315-6009 us if you have any questions.

You are welcome to communicate directly with Yoav, Wavewalk’s president and founder, who’s also the inventor of the Wavewalk twinhull watercraft, and the designer of the company’s products.