Service and Warranty Policies

Since 2004, we, at Wavewalk, Inc., have done every effort to provide quality products, dependable service, and fast delivery.
Each Wavewalk® product is individually inspected before we ship it to you.
You’re welcome to call us and ask to speak to Yoav, the company’s founder and president, and the person who invented the Wavewalk kayak and designed our products.
You’re also welcome to email us and ask any question related to using our products and outfitting your Wavewalk® kayak – We’re always happy to help, and we’re very interested to hear what you have to tell us.

1. Ordering and Payment

Ordering – All you have to do is send us an email or a text message that tells us what boat(s) you are ordering (Series, Model, and Color), and accessories, and to what address you’d like us to ship the order. We also need to know your phone number, so that the carriers could call you and set the delivery appointment. We’ll process your order as soon as we receive it, so we don’t lose time waiting for your payment.
Payment – We accept personal checks, cashier checks, and direct payments (ACH).
Thanks to the Check Clearing for the 21st Century Act (a federal law from 2004 that allows banks to process checks electronically), processing checks is done within 24 hours of deposit. We prefer this type of payment because it’s efficient and free of charge.
We don’t accept payment by credit cards, because if we did, credit card companies would charge us up to 3.5% in merchant fees on the entire transaction. In such case, we would have to raise our prices accordingly, or charge a differential price. Instead, we’ve chosen to keep our prices lower.
Note: Your bank is likely to charge you a fee for a direct payment. This is one of the reasons why we recommend mailing us a check. If you email or text us your order and include your shipping address and telephone number, we’ll start processing your order immediately, before your check arrives and gets cleared. This is how we save our clients time while keeping our prices lower.

2. Shipping of Paddles and Accessories

We don’t charge extra shipping fees for accessories and paddles shipped together with our kayaks.
If you order an accessory separately (e.g. motor mount, inflatable flotation modules), please include the shipping fee for it in your payment.
Note: We don’t ship paddles separately from a kayak due to size restrictions that regular parcel service companies apply.

3. Delays

In case of a significant delay in delivering your order, our company will pay you a self imposed penalty equivalent to 12% APR (Annual Percentage Rate) on the total amount of your check starting from the first day of delay to the actual date of delivery.

4. Cancellation of Orders Prior to Shipping

All sales are final, but if you’re a regular client (not a dealer), you can cancel your order anytime before we ship your Wavewalk® kayak to you, and get a full refund. We do not charge regular clients a cancellation fee.

For Dealers Only: Delays, Changes and Cancellations of Wholesale Orders –
All wholesale orders are final, and cannot be canceled. We may consider a request for a short delay in shipping a wholesale order, or for limited changes in it. A fee may accrue for such delays or changes in a wholesale order.

5. Product Warranty

 

Our products are carefully inspected before we ship them, and each Wavewalk® kayak and boat undergoes both a visual inspection and an ultrasound inspection by an ISO 9001 certified Quality Assurance (QA) team.
Our warranty covers structural and functional defects.
All our products are guaranteed for materials and workmanship quality under normal and reasonable usage conditions. Failure to follow our usage limitations and recommendations for a product voids this warranty.

Defects covered by our warranty do not include minor, aesthetic blemishes.

All our shipments are fully insured.

Scratches

In case your Wavewalk® kayak gets scratched while you use it (it will for sure), and you want to get rid of the scratches, you can bring the boat over to our premises, and we’ll take care of smoothing the scratches at no charge.
If you’re unable to bring your Wavewalk® kayak to us, we’ll send you matching Polyethylene chips free of charge (if needed), and instruct you by phone or by email on the way to take care of the scratches by yourself (see article »).
Note: Scratches occur during normal use and transportation of a kayak. They are usually meaningless, and unlikely to affect your kayak’s performance.
In case you have any question about scratches, you’re welcome to email us pictures of scratches on your W kayak, and consult with us.

6. Guaranteed After Sale Service and Support

For as long as you own of a Wavewalk, you are welcome to call or email us, and consult with us about any question that’s related to using, outfitting, registering and even reselling your boat.
Please don’t ever hesitate to contact us – We can probably help you, and we’re always happy to help.

7. Documents

Upon request, we’ll provide you with a Manufacturer’s Certificate Of Origin (MCO) and Original Bill Of Sale (BOS) for your Wavewalk®, free of charge. If you lose these documents, we’ll provide you with new copies at no charge. If needed, we’re available for your local RMV officers to contact us and verify the authenticity of the documents you provided them. We offer this service at no charge.

8. Product Returns

If the item you receive is defective in materials or workmanship please contact us for a fix, a replacement, or a monetary settlement within 10 days.
Please do not ship any product to us without first getting our approval for doing so – Products shipped back to us without our prior authorization will not be accepted.

Return Instructions

All products must be packed in the original packaging including any accessories.
Wavewalk recommends that you (1) use a carrier that offers shipment tracking for all shipments, and (2) insure your package for safe return to Wavewalk.
If you choose not to (1) use a carrier that offers tracking and (2) insure full value of the product, you will be responsible for any loss or damage to the product during transit.

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If you have more questions please contact us by email , or call:  774 315-6009

You’re welcome to ask to communicate directly with Yoav, Wavewalk’s president and founder, who’s also the inventor of the Wavewalk® kayak and the designer of the company’s products.

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